If you’re expecting an eSignature request via Google Workspace (using tools like DocuSign, HelloSign, SignRequest, or PandaDoc) but haven’t received it, here are steps to troubleshoot and resolve the issue:
1. Check Spam or Junk Folders
- Sometimes eSignature emails end up in your spam or junk folder. Check there to see if the email was misclassified.
- If found, mark it as “Not Spam” to ensure future emails go to your inbox.
2. Verify Email Address
- Confirm that the sender used the correct email address. An incorrect address will prevent you from receiving the eSignature request.
- If necessary, ask the sender to double-check and resend the request.
3. Check Email Filters and Labels
- In Gmail, check if any filters or labels are directing eSignature emails away from your inbox.
- Go to Settings > Filters and Blocked Addresses and review any filters that may be impacting your emails.
4. Resend the Signature Request
- Ask the sender to resend the eSignature request. If using a third-party tool like DocuSign or HelloSign, the sender can often resend the invitation directly from the platform.
5. Whitelist the Sender’s Domain
- Add the sender’s email address or domain to your whitelist to ensure that future eSignature requests reach your inbox.
- To do this in Gmail, go to Settings > Filters and Blocked Addresses, click Create a new filter, and set it to never send emails from that domain to spam.
6. Check Google Workspace Admin Console Settings (if applicable)
- If you’re using Google Workspace in a business setting, your administrator may have email filtering rules that affect external eSignature requests.
- Contact your Google Workspace administrator to verify and adjust any filters that may be blocking these emails.
7. Contact the eSignature Service’s Support
- If issues persist, reach out to the eSignature service’s customer support. There may be an issue on their end or specific guidance they can provide for email delivery problems.
Summary
By checking spam folders, verifying your email address, and potentially resending the request, you can resolve most eSignature receipt issues. If necessary, adjust filters or contact the eSignature provider for additional support.
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